When you register as a user on www.penpalhookup.com and set up a profile certain information is required. This includes personally identifiable information such as your name and email address. This information is stored on our systems and is displayed in your public profile to other visitors and is included in possible communication between users sent via the site. It is also available for search engines to be collected.
You can freely update all of your personal information including username, email address, location, password and all profile details. We encourage you to keep your details up to date.
It is vital that your keep your password safe to prevent unauthorised access to your personal information. If you believe that your password has been compromised for any reason please CHANGE it immediately.
A cookie is a piece of data stored on your hard drive that allows us to recognise your computer from one page access to the next. We use only session cookies which are designed not to be permanent or persistent. The session cookie is designed so that, once you close your browser, the cookie will simply terminate. If you configure your browser to reject cookies, you may still use some, but not all, portions of our site. For example, the login process and all user functionality requires that your browser accept cookies. We recommend closing browsers on shared computers after use.
You have the option to delete your profile. Please note that this does not permanently delete all your information. Some data will remain on our systems including personal correspondence or support enquiries sent to us, which may be stored on file.
Correspondence sent to us including emails and letters will be stored on file with access limited to our authorised staff users.
(a) Any information that you submit to your profile at our site may be displayed to other users of our site. However, we will not supply any user's details except those submitted to his/her profile to any other user - please don't even ask us.We will not sell or rent or give your information to any third party. We will disclose your information if legally obligated to do so by a statutory authority with the appropriate jurisdiction.
(b) If your profile is counted as scam-suspicious by our scam-detection software then your email and IP address will be posted on our Scam Suspect Blacklist. If you disagree please do not register!
You will receive email and mobile text messages from us and you may receive anonymous emails from other users. Your email address is a part of your profile and is available to user users and search engine robots.
We may internally use your information to improve our services, analyse site usage, optimise content, etc. This will only be conducted by authorised staff users. We may use personally identifiable information to troubleshoot problems and implement our terms and conditions.
Our technical team do their utmost to ensure the security of our systems. Internet Security is a complex topic and no system can be considered 100% secure. Should a security breach occur we would endeavour to react as fast as possible to remedy the problem. However we cannot assume responsibility for user details compromised in the unlikely event of a security breach.